Terms Of Use

Our Terms And Conditions

Acceptance of terms

The following are the terms of use applicable to access and use of this website (Or 'site'). By gaining access to and using this site, you agree to comply with these terms of use and all applicable laws, rules and regulations. If you are not agreeable with these terms of use, kindly refrain from accessing and using the service provided by TicketZone.lk. Registering with and/or the use of the TicketZone.lk services and products, including and without limitation the TicketZone.lk web site, purchase of movie and/or other event tickets, and other similar products or services offered by TicketZone.lk, is indicative that you have read and understood the terms of use set forth below and agree to be legally bound by the said terms of use. We reserve the right to change these terms of use from time to time by posting the new version on the website. It is your responsibility to check regularly this page for the latest terms and conditions.

Permitted use

The service provided by TicketZone.lk is for personal & non-commercial use. You hereby agree that you will not duplicate, download, publish, modify, distribute and/or use any material included in TicketZone.lk for any purpose, unless and otherwise you have obtained prior written permission from TicketZone.lk. You also agree that you will not use the services provided by TicketZone.lk for any purpose other than to subscribe and review the information in TicketZone.lk and purchase movie or event tickets for your personal use. Use of the material and/or content contained in TicketZone.lk for any purpose not set forth in these terms of use is strictly prohibited.

Suppliers terms of use for the sale of items

Terms of use will apply to individual items or groups of items in your transaction based upon who is supplying those items. The supplier of each item or group of items will be clearly displayed at the time of booking and on your confirmation of purchase documents. Please make sure to read and understand the individual supplier’s terms and conditions in addition to these general conditions.

Online payment

All payments are subject to the terms and conditions of each bank and we have no authority over any payments made through the bank payment gateway. We do not retain your payment details or any other significant information such as your credit card number, passwords, pin number etc. Details of your credit/debit card may be securely held by the bank which processes your transaction. All prices include Value Added Tax (VAT) and Nation Building Tax as applicable.

Mobile cash payments

Mobile cash payments are available on leading mobile networks. 5% extra charge will add to total ticket sale order from mobile cash payment. Administrative charge will be added for each transaction as follows.

  • Rs. 200 and below - 10
  • Above Rs. 200 and upto Rs. 500 - 15
  • Above RS. 500 and upto Rs. 1,000 - 25
  • Above Rs. 1,000 and upto Rs. 3,000 - 70
  • Above Rs. 3,000 and upto Rs. 5,000 - 110

Order will confirm after the confirmation of money transfer. No cancelation after the confirmation of payment. Payment should be made within 2 working days after verbal confirmation. After 2 days, the system will automatically cancel the orde

Cash on delivery

Cash on delivery facility will be available island wide. No extra charge will add, only total ticket sale + delivery charges for COD facility. Delivery charges will be added according to the delivery destination.

  • Delivery Zone A - Rs. 200
  • Delivery Zone B - Rs. 250
  • Delivery Zone C - Rs. 300
  • Delivery Zone D - Rs. 300
  • Delivery Zone E - Rs. 300

You can see delivery zone list, destination lists & pricing details on our Delivery Zones page. Once you order confirm through our hotline, cannot modify or cancel. Advance payment should be made (50%) before to confirm the order. (Depend on total ticket sale/event) TicketZone.lk will deliver your order within 5 working days. All charges can be change without prior notice.

All sales are final

TicketZone.lk is state of the art ticket selling platform. TicketZone.lk will not responsible for any event cancelations or exchanges (Date or time changes, partial performances, or lost tickets etc.) by event organizers.

Refund policy

TicketZone.lk will not refunds, cancellations or exchanges will be entertained for any reason (Date or time changes, partial performances, or lost tickets etc.) therefore make sure to check your payment details before you make your payments.

Change or suspension of site

We reserve the right to modify or discontinue, temporarily or permanently, this site or any part of this site with or without notice. You agree that we shall not be liable to you or any third party for any modification, suspension or discontinuance of the site and/or any services under this agreement, for any reason. We do not guarantee continuous, uninterrupted or secure access to our services and operation of our site may be interfered with by numerous factors outside of our control. In addition, the site could be unavailable during certain periods of time while it is being updated and modified. During this time, the site will be temporarily unavailable.

Duplication of tickets (False ticket generation)

It is your responsibility to ensure that you carry the original confirmation receipt to theater with you.

Privacy policy

Your use of TicketZone.lk is governed by its privacy policy. You hereby agree to TicketZone.lk’s collection, use and sharing of your information as set forth in the TicketZone.lk privacy policy.


You agree that the service provided by TicketZone.lk is that of an intermediary and you acknowledge that TicketZone.lk will not be held responsible for any inconveniences such as cancellations, delays etc. from its service providers.


All information and data provided on this site is for informational purposes only. TicketZone.lk does not guarantee the accuracy, validity, completeness or suitability of any information or data on this site. Although we believe that all information which currently appears on the TicketZone.lk web site is to the best of our knowledge valid and accurate and has been obtained from reliable sources, it is however the sole responsibility of the user to ascertain the validity and accuracy of the information provided on the TicketZone.lk site prior to making decisions. The User also agrees that he or she will not hold TicketZone.lk liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Further, the user agrees that TicketZone.lk cannot be held responsible for any damage, claims or any mishaps that may happen to occur from any link leading outside this site.

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